Refund Policy

This Refund Policy explains when a purchase made through giftboro.com may be canceled, refunded, replaced, or credited.

Giftboro is operated by SSR Technologies LLC, a Wyoming limited liability company.

This Refund Policy forms part of our Terms of Use.

1. Digital Products Are Generally Final Sale

Giftboro sells digital gift cards, vouchers, prepaid products, redemption codes, and other electronically delivered products.

Because these products may be issued, displayed, delivered, copied, transferred, or redeemed immediately, successfully fulfilled orders are generally final and non-refundable.

Once a valid digital gift card or code has been issued or delivered, Giftboro generally cannot cancel, withdraw, exchange, or recover it.

Please verify the following information before submitting an order:

• the selected brand;
• the product type;
• the denomination;
• the currency;
• the country or redemption region;
• the recipient name;
• the recipient email address;
• account or platform compatibility; and
• all product-specific restrictions.

2. Reloadly Fulfillment

Certain digital products sold through Giftboro may be requested and fulfilled using the Reloadly Gift Card API.

Reloadly provides technology that connects Giftboro with participating gift card brands, issuers, distributors, and fulfillment providers. Giftboro submits the applicable order information through the API, after which the digital code or redemption information may be issued electronically.

Once Reloadly or the applicable provider confirms that a digital product has been successfully issued, cancellation may no longer be technically possible.

Any refund, replacement, or cancellation involving a product fulfilled through Reloadly may be subject to:

• confirmation from Reloadly;
• confirmation from the applicable issuer or product provider;
• verification that the code has not been redeemed;
• verification that the product has not expired;
• product-specific restrictions;
• geographic or account eligibility restrictions; and
• the applicable provider’s refund and cancellation rules.

Submission of a refund request does not guarantee that Reloadly, the issuer, or another fulfillment provider will approve the request.

3. Orders That May Qualify for Review

Giftboro may review a request for a refund, replacement, redelivery, or account credit when:

• payment was successfully charged, but the digital product was not issued;
• the order failed during fulfillment;
• the order was canceled by Giftboro, Reloadly, the issuer, or another fulfillment provider;
• the code was invalid before delivery;
• the code had no advertised value when first delivered;
• Giftboro delivered a different product or denomination from the confirmed order;
• the customer was charged more than once for the same order because of a confirmed technical error;
• the product could not be delivered because of provider availability or eligibility restrictions;
• the provider confirms that an unredeemed and unexpired product may be canceled; or
• a refund is required by applicable law.

Depending on the circumstances, Giftboro may provide:

• a replacement code;
• redelivery of the original code;
• a refund to the original payment method;
• cancellation of the transaction;
• a credit to the customer’s Giftboro account, where legally permitted and accepted by the customer; or
• another reasonable resolution.

4. Orders That Are Normally Not Refundable

A refund or replacement will normally not be provided when:

• the customer changed their mind;
• the customer selected the wrong brand;
• the customer selected the wrong denomination;
• the customer selected the wrong country, region, or currency;
• the product is not compatible with the customer’s merchant, platform, or service account;
• the customer entered an incorrect recipient email address or other delivery information;
• the recipient no longer wants the product;
• the recipient did not check spam, junk, or promotional email folders;
• the code has already been redeemed, partially redeemed, transferred, resold, or disclosed;
• the product has expired;
• the code was sent to or used by a scammer;
• the customer or recipient lost access to the email account where the code was delivered;
• the merchant refused redemption because applicable issuer conditions were not satisfied;
• the customer attempted to use the product outside the permitted country or region;
• the customer’s merchant account was suspended, restricted, or otherwise ineligible;
• the product was purchased using unauthorized or fraudulent payment information;
• the customer violated our Terms of Use or the applicable issuer’s terms; or
• the request is based solely on a delay caused by the customer’s bank, email provider, device, or internet connection.

5. Incorrect Recipient Information

Customers are responsible for confirming that the recipient’s email address and all other delivery information are correct before submitting an order.

If a product has not yet been issued, Giftboro may attempt to correct the information or cancel the order.

If the product has already been issued or delivered to the address entered during checkout, Giftboro cannot guarantee that it can be recovered, redirected, canceled, or refunded.

Contact support@giftboro.com immediately after discovering an error.

6. Invalid or Non-Working Codes

If a newly delivered code appears invalid or has no available value, contact Giftboro before attempting repeated redemptions or sharing the code with another person.

We may ask you to provide:

• your Giftboro order number;
• the email address used for the order;
• the product name and denomination;
• the date and time of the attempted redemption;
• a screenshot of the merchant’s error message;
• confirmation of the merchant account, country, or platform where redemption was attempted; and
• any additional information reasonably required by Reloadly, the issuer, or the applicable provider.

Giftboro may submit the issue to Reloadly or another relevant fulfillment provider for investigation.

A replacement or refund may be provided only after the applicable provider confirms that the code was invalid, unused, eligible for cancellation, or otherwise defective before delivery.

7. Delivery Delays

Most digital products are delivered electronically, but some orders may be delayed because of:

• payment authorization;
• fraud or security review;
• account or identity verification;
• provider processing;
• temporary product unavailability;
• email delivery problems;
• issuer maintenance;
• API interruptions; or
• legal or compliance requirements.

A delayed order is not automatically considered a failed order.

If an order remains pending, contact customer support before submitting another order for the same product.

If fulfillment ultimately fails and no valid digital product is issued, Giftboro will cancel the order or provide an appropriate refund.

8. Refund Request Deadline

Failed, invalid, or incorrectly fulfilled orders should be reported as soon as possible.

Refund requests should normally be submitted within seven calendar days after the order date.

Suspected unauthorized transactions, compromised codes, or invalid codes should be reported immediately.

A delay in reporting may prevent Giftboro, Reloadly, the issuer, or another provider from investigating, canceling, or recovering the product.

Nothing in this section limits any longer period required by applicable law.

9. How to Request a Refund

Send your request to support@giftboro.com.

Please include:

• your full name;
• your Giftboro account email address;
• the order number;
• the order date;
• the product name and denomination;
• the recipient email address;
• a clear explanation of the issue;
• relevant screenshots or error messages; and
• any other information that may help us investigate.

Do not send your complete payment card number, card security code, account password, or complete gift card code by ordinary email.

10. Review Process

After receiving a complete request, Giftboro may:

1. review the order and payment records;
2. check the fulfillment status;
3. confirm whether a code was issued;
4. contact Reloadly or another supplier;
5. request confirmation from the applicable issuer;
6. verify whether the product was redeemed or expired;
7. request additional information from the customer; and
8. approve or deny the request based on the available evidence and provider response.

Third-party provider investigations may require additional time. Giftboro will provide updates when reasonably available but cannot guarantee a specific response time from an issuer, brand, or supplier.

11. Approved Refunds

Approved refunds will normally be returned to the original payment method.

Depending on the circumstances and where legally permitted, Giftboro may instead offer:

• a replacement digital product;
• a Giftboro account credit; or
• another resolution accepted by the customer.

Refund processing time may vary depending on Stripe, Google Pay, the applicable card network, the issuing bank, or another payment provider.

After Giftboro submits a refund, the time required for it to appear in the customer’s account is controlled by the applicable financial institution.

12. Chargebacks and Payment Disputes

Please contact Giftboro before initiating a chargeback so that we have an opportunity to investigate the order.

Filing a chargeback does not automatically cancel or invalidate a digital product that has already been issued or redeemed.

Giftboro may provide the payment provider with relevant evidence, including:

• account information;
• payment authorization records;
• device and IP information;
• order confirmation;
• delivery records;
• fulfillment-provider confirmation;
• available redemption information; and
• communications relating to the order.

Nothing in this Refund Policy prevents a customer from exercising lawful rights concerning unauthorized or incorrect charges.

13. Fraud and Abuse

Giftboro may deny a refund, suspend an account, or cancel pending orders when we reasonably suspect:

• payment fraud;
• use of stolen or unauthorized payment information;
• false claims that a delivered code was not received;
• promotion, refund, or account abuse;
• unauthorized resale;
• duplicate or misleading accounts;
• manipulation of recipient information;
• an abusive or knowingly false chargeback; or
• another violation of our Terms of Use.

Where appropriate and legally permitted, Giftboro may share relevant information with payment providers, Reloadly, issuers, fraud-prevention providers, or law-enforcement authorities.

14. Issuer Terms

Every digital product may also be subject to separate terms established by its issuer, merchant, or brand.

Those terms may govern:

• expiration;
• fees;
• geographic restrictions;
• permitted purchases;
• excluded products or services;
• merchant account requirements;
• cash redemption;
• replacement;
• loss or theft;
• balance inquiries; and
• product-specific dispute procedures.

Where a dispute concerns redemption or use of the digital product, the applicable issuer’s terms may control.

15. Contact Information

Customer Support: support@giftboro.com

Legal Inquiries: legal@giftboro.com

Website: https://giftboro.com